5 SMS Text Message Marketing Etiquette Tips

Mobile Communication

Millions of people use mobile phones for communication ever day. In fact, more people are using text messaging than phone calls via their mobile devices.

Mobile phones are one of the most essential gadgets and a necessity to most people - especially in line of business. Because of that, marketing strategies involving mobile promotion have been utilized by many businesses to reach out to potential customers – including SMS text message marketing.


Mobile Texting

However, in order for SMS text marketing to be effective, you have to be careful about how you use it.   Similar to other marketing strategies, mobile marketing also needs to be thoroughly planned out in order to get the best return on your investment. The way you use SMS text marketing in your business greatly impacts the outcome of your goals.   

Your etiquette and creativity in mobile promotion of your business affects the amount of attention you will get from people. The response you get from people depends on how well you present your products and services to them.

The following are a few SMS Text Message Marketing etiquette tips that will help:

1.       Be straightforward

Beating around the bush of what you are trying to say will confuse people, which means they won’t comprehend your message. Be clear about your message. If you want them to take some type of action, tell them exactly what you want them to do and there’s a better chance of them actually doing it.

2.       Use proper language

Language is one most important aspects of effective communication. Do not use offensive and foul words in relaying SMS promotion. Choose your words carefully.

3.       Be honest

Don’t use exaggerated claims or out-right “untruths” when using SMS text message marketing. The last thing you want is a bad reputation for your business so keep your text messages 100% honest.   

4.       Be polite and courteous

One way of getting customers is through courtesy and politeness. When people are pleased with the way you interact with them via text messaging, they will stay on your list a lot longer. If they sense one bit of rudeness, they won’t hesitate to opt-out of your list.

5.       Provide free information

Don’t constantly send text messages about promotional offers. Every now and then, send your list some free tips that they would find useful. You’d be surprised at the level of customer-loyalty that is created just by giving out free information regarding your industry.

Read the 7 reasons to mobilise your business today.